Terms of Service
FoxDesk Cloud is a business SaaS provided by Aenze s.r.o.. These Terms apply to all workspaces and users.
Provider
FoxDesk Cloud is provided by Aenze s.r.o., Company ID 28534395, VAT ID CZ28534395, with registered office at Moskevska 1842, 272 04 Kladno, Czech Republic.
Business customers only
FoxDesk Cloud is offered only for use in a trade, business, craft, or profession. A person creating, paying for, or administering a workspace confirms that the customer is acting for business or professional purposes and that the person has authority to bind that customer. We do not knowingly contract with consumers. If mandatory law nevertheless treats a customer as a consumer, rights that cannot lawfully be excluded remain unaffected.
Service scope
The service provides hosted workspaces for tickets, clients, users, time tracking, files, reports, notifications, and administration. Features may be changed, added, removed, limited, or replaced where this is reasonable for security, reliability, legal, commercial, or product reasons.
Contract formation
A contract is formed when the customer accepts these Terms and a workspace or trial is activated, or when a paid subscription is submitted through checkout. The person accepting these Terms confirms the business purpose and authority stated above. A separate written agreement signed by us prevails over these Terms only to the extent of a direct conflict.
Customer obligations
The customer is responsible for all use of its workspace, including users, roles, permissions, passwords, devices, billing details, client data, ticket content, files, exports, integrations, legal notices, backups or exports needed for its own continuity, and compliance with laws applicable to the customer. Actions taken through a customer account, API token, integration, or authorised user are treated as customer actions.
Prohibited use
The service must not be used for unlawful content, spam, malware, phishing, harassment, infringement, excessive automation, scraping, security testing without permission, bypassing access controls, resale without agreement, or activity that may harm the service, us, other customers, or third parties.
Customer data and content rights
Customers retain their rights in workspace data. For the duration of the contract and any lawful retention period, the customer grants us a non-exclusive, worldwide, royalty-free right to host, copy, store, transmit, back up, process, display to authorised users, access, disclose, delete, or preserve that data solely as needed to provide and protect the service, comply with law and customer instructions, enforce these Terms, support customers, handle billing, investigate abuse, and defend legal claims. The customer represents and warrants that it has all rights, permissions, notices, and legal bases required for customer content, including personal data, attachments, trademarks, copyrighted material, and other third-party content.
No monitoring duty
We do not undertake to pre-screen or continuously monitor customer content and are not responsible for its accuracy, legality, completeness, ownership, or business use. We may investigate reported content and may restrict, remove, preserve, or disclose content where reasonably necessary to comply with law, enforce these Terms, protect the service, or respond to a credible rights or security complaint.
Plans, prices, and taxes
Prices, included limits, and usage-based fees are shown on the pricing page, checkout, invoice, or customer account. Prices are exclusive of VAT and other taxes unless stated otherwise. We may change future prices, storage fees, limits, and plan conditions by notice, publication, checkout update, or renewal terms.
Payment
Paid subscriptions are charged in advance and renew automatically unless cancelled before renewal. The fee for each billing period becomes due when that period starts and is charged in exchange for making the service available during that period, whether or not the customer uses it. The customer authorises recurring charges for subscription fees, usage, taxes, and agreed charges. If payment fails or billing details are invalid, we may retry payment, contact the customer, restrict access, suspend the workspace, cancel the subscription, and delete data after a reasonable period.
Trial and evaluation
A trial is a free, temporary evaluation of the service and may be limited. It gives the customer an opportunity to test suitability before purchasing and does not itself create a charge. We may refuse, shorten, suspend, or end a trial for abuse, duplicate accounts, payment risk, excessive use, operational reasons, or breach of these Terms. If a paid subscription is not started before the trial or grace period ends, access may be restricted or stopped and trial data may later be deleted.
Cancellation
The workspace owner may cancel at any time through the available billing controls. Cancellation prevents the next renewal and takes effect at the end of the current paid billing period. Unless we suspend or terminate access under these Terms, the workspace remains available until that date. Cancellation does not reverse charges already incurred and does not create a pro-rated refund, credit, or right to recover unused time.
Availability and changes
FoxDesk Cloud is provided on an as-is and as-available basis unless a separate written SLA states otherwise. We do not guarantee uninterrupted, error-free, or loss-free operation. Maintenance, outages, security work, third-party failures, network issues, or force majeure may affect availability.
Suspension and termination
We may suspend, restrict, or terminate a workspace immediately where we reasonably believe there is non-payment, breach, abuse, legal risk, security risk, excessive load, harmful content, or risk to the service. We may also end a workspace on reasonable notice for commercial or operational reasons.
Data export and deletion
Where technically available and lawful, the customer may export data before termination. We are not required to keep unpaid, suspended, expired, or terminated workspaces indefinitely. Deleted data may remain in backups until backup expiry.
Remedies
If a serious paid-service failure caused by us is confirmed, we may repair the service, provide a service credit, refund the affected paid period, or terminate the affected subscription. To the maximum extent permitted by law, that is the customer's exclusive contractual remedy for the issue.
No warranties
To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, data loss prevention, and suitability for the customer's specific legal or business requirements.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential loss; lost profit, revenue, savings, goodwill, business, contracts, or opportunities; loss or corruption of data; customer configuration; customer content; third-party services; or unauthorised use caused by the customer. To the maximum extent permitted by law, our aggregate liability arising from the service or these Terms is limited to the fees paid for the affected workspace during the three months before the event giving rise to the claim, or EUR 100 if no fees were paid. Nothing in these Terms excludes or limits liability, statutory duties, or remedies that applicable law does not permit the parties to exclude or limit.
Indemnity
The customer must indemnify us against claims, losses, costs, and expenses arising from customer content, customer instructions, unlawful use of the service, breach of these Terms, or a dispute between the customer and its own users, clients, employees, contractors, or third parties.
Changes to Terms
We may update these Terms for legal, security, operational, commercial, or product reasons. Updated Terms apply from the stated effective date, renewal, checkout, or continued use after notice. If a customer does not accept the update, its remedy is to stop using the service and cancel before the next renewal.
Governing law and courts
These Terms are governed by the laws of the Czech Republic, excluding conflict-of-law rules. The courts of the Czech Republic have jurisdiction, unless mandatory law requires another forum.
If a mandatory law gives a customer or data subject rights that cannot be limited by contract, those mandatory rights remain unaffected.