Terms of Service
These Terms govern the business-to-business FoxDesk Cloud service provided by Aenze s.r.o.. They do not govern the separately licensed self-hosted edition.
Provider and contact
FoxDesk Cloud is provided by Aenze s.r.o., Company ID 28534395, VAT ID CZ28534395, registered in the Commercial Register maintained by the Municipal Court in Prague, file C 148584, with registered office at Moskevská 1842, 272 04 Kladno, Czech Republic. Service enquiries: [email protected]. Billing notices: [email protected].
Business customers only
FoxDesk Cloud is offered only for use in a trade, business, craft, or profession. A person creating, purchasing or administering a workspace confirms that the customer acts for business or professional purposes and that the person has authority to bind that customer. We do not knowingly contract with consumers. If mandatory law nevertheless treats a customer as a consumer or other protected weaker party, rights that cannot lawfully be excluded remain unaffected.
Contract documents and order of precedence
The contract consists of the accepted checkout or order details, these Terms, the Data Processing Addendum, the Refund and Cancellation Policy, and any separate written agreement signed by both parties. A signed agreement or order controls for its specific commercial terms; the DPA controls for processing customer personal data; these Terms control other service matters; and the Refund Policy controls refunds and cancellation mechanics. The Privacy Policy explains our controller processing but is not used to reduce contractual or statutory rights.
Contract formation and language
A contract is formed when the customer accepts the current customer documents and a trial or workspace is activated, or when a paid order is confirmed through checkout. The contract language is English. Any translation is provided only for convenience; the English version controls to the extent permitted by mandatory law. We record the accepted document version, time, account and technical evidence needed to demonstrate acceptance.
Service scope
FoxDesk Cloud provides hosted workspaces for client requests, tickets, users, roles, time records, files, reports, notifications, email routing, integrations, automation and administration. Features may evolve where reasonably necessary for security, reliability, law, interoperability or product development, but we will not intentionally remove the core paid-service functionality during a paid period without a reasonable replacement or remedy.
Customer responsibilities
The customer is responsible for its workspace users, roles, permissions, credentials, devices, billing details, client notices, lawful content, retention settings, exports needed for its continuity, integrations and use of API tokens. The customer must maintain a lawful basis for personal data and third-party content it provides. Actions through an authorised account, API token or integration are treated as customer actions unless caused by our breach of security duties.
Acceptable use
The service must not be used for unlawful content, spam, malware, phishing, harassment, infringement, credential storage, unauthorised security testing, bypassing access controls, harmful scraping, illegal surveillance, resale without agreement, or activity that materially harms the service, another customer or a third party. Security research requires prior written permission and must follow our reporting instructions.
Customer data and licence
Customers retain their rights in workspace data. The customer grants us a non-exclusive, worldwide, royalty-free licence during the contract and lawful retention period to host, copy, transmit, back up, display to authorised users, process, support, secure, export, preserve and delete that data only as needed to provide and protect the service, follow lawful instructions, comply with law, administer billing, investigate abuse and defend legal claims. The customer represents and warrants that it has the rights, notices and legal bases required for customer content.
Plans, prices and taxes
The price, billing period, included usage and taxes are shown on the pricing page and confirmed in hosted checkout or an order. Unless stated otherwise, prices exclude VAT and similar taxes. Price changes apply only to a future renewal or new purchase, not retroactively to a paid period. We will normally give at least 30 days’ advance notice of a price increase affecting renewal; the customer may cancel before that renewal.
Included usage and fair use
The published plan includes unlimited team members, clients and tickets. Unattended automation, outbound email, API activity, scheduled jobs and file storage may be subject to the displayed included allowance, technical rate limits and fair use. Human work in the application, reading tickets and ordinary exports will not be blocked solely because an automation allowance is exhausted. We may warn, defer or throttle costly automated activity and offer a suitable plan or temporary override. Separate security and anti-abuse controls always apply.
Payment and renewal
Paid subscriptions are charged in advance and renew automatically for the billing period shown at checkout until cancelled. The customer authorises the payment provider to charge subscription fees, taxes and agreed usage. If payment fails, we may retry, notify the billing contact, apply a grace period, restrict paid functionality, suspend access, or cancel the subscription. We do not receive or store complete payment card details.
Trial
A trial is a temporary evaluation, normally 14 days, with no card required and no automatic charge unless the customer later completes paid checkout. We may refuse or end duplicate, abusive, fraudulent or operationally harmful trials. After the trial and stated grace period, access may be restricted; expired trial data may be deleted after 90 days.
Cancellation
The workspace owner may cancel through the available billing controls. Cancellation stops the next renewal and normally takes effect at the end of the current paid period. The workspace remains available until then unless law, security, abuse or non-payment requires earlier suspension. Cancellation does not reverse charges already due or create a pro-rated refund, subject to the Refund Policy and mandatory law.
Suspension and termination
We may suspend or restrict the affected feature immediately for credible security, legal, abuse, excessive-load or payment risk and will limit the measure to what is reasonably necessary. We may terminate for material breach that is not cured within a reasonable notice period where cure is possible, or immediately for serious unlawful or harmful conduct. Either party may end a monthly subscription at renewal. We may discontinue the service on at least 30 days’ notice and provide a reasonable export opportunity.
Export and deletion
The customer may use available exports while it has access. After verified termination or deletion request, we provide a reasonable export window, normally 30 days. The customer may then instruct us to return available data and delete the workspace, unless law requires retention. Production deletion is scheduled without undue delay after that window; routine backups currently expire after 14 days. Billing, legal and security evidence may be retained separately where required.
Availability and third parties
FoxDesk Cloud is provided on an as-available basis unless a separate written service level is agreed. Maintenance, networks, customer configuration, force majeure and third-party services can affect availability. We use reasonable care and skill appropriate to a hosted business service but do not promise uninterrupted or error-free operation or suitability for every legal, accounting or business requirement.
Remedies
If a confirmed material failure caused by us prevents ordinary use of a paid service, notify support promptly and allow a reasonable opportunity to investigate and repair. Depending on impact, we may restore service, provide a proportionate service credit or refund for the affected period, or permit termination. Mandatory remedies remain unaffected.
Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, lost profit, revenue, opportunity or goodwill that was not reasonably foreseeable. Our aggregate contractual liability for the affected workspace is limited to fees paid for that workspace in the six months before the event, or EUR 100 if no fees were paid. These exclusions and caps do not apply to intentional misconduct, gross negligence, death or personal injury caused by negligence, infringement that cannot lawfully be limited, or liability and remedies that mandatory law— including protections for a consumer or other weaker party—does not permit the parties to exclude or limit.
Changes to these Terms
We may update the customer documents for law, security, product or operational reasons. For a material change that reduces customer rights or materially changes obligations, we will normally give at least 30 days’ notice by email or in the service. The change applies at the next renewal or stated future date, not retroactively to a paid period. A customer that does not accept may cancel before the change takes effect. Urgent legal or security changes may take effect sooner where necessary, with notice as soon as reasonably possible.
Governing law and disputes
Czech law governs the contract, excluding conflict-of-law rules. The courts competent for the provider’s registered office have jurisdiction between business parties, unless a signed agreement or mandatory law requires another court. Before filing a claim, the parties should try in good faith for 30 days to resolve the issue through the support or billing contacts.
Nothing in these documents excludes a statutory duty, remedy, or right that applicable mandatory law does not permit the parties to exclude or limit.