Email Configuration

Inbound Parsing and Outbound SMTP

FoxDesk can both send and receive emails. When you reply to a ticket, FoxDesk sends the message straight to your customer’s inbox. And when a customer emails you, FoxDesk can turn that email into a new ticket — or add it to an existing one — automatically.

Outbound SMTP (Sending Notifications)

Go to Settings → Email in the FoxDesk dashboard. Enter your email server details — the same information you’d use to set up an account in Outlook or Gmail (server address, port, username, password, and encryption type like TLS or SSL).

When you’re done, click Test SMTP to verify that everything is connected and working.

IMAP Ingestion (Email-to-ticket)

The PHP imap extension must be enabled for this domain. In Settings → Email, enable inbound email and enter the mailbox host, port, encryption, username, password, and folders.

1. Add the individual addresses or domains that are allowed to create tickets.
2. Click Save and test IMAP.
3. Use Save and run IMAP now for the first controlled import.
4. Check Settings → System → Background tasks for the last attempt, result, and error information.

FoxDesk can run ingestion from the built-in authenticated-request fallback or from bin/ingest-emails.php on system cron. Cron is recommended for predictable five-minute polling; see Cron Jobs.

Allow unknown senders only after deciding how the public mailbox will handle spam, spoofed mail, and unauthorized ticket creation.