System Requirements

System Requirements

Confirm these requirements with the hosting provider before uploading a release. WordPress compatibility alone does not prove that scheduled tasks, required PHP extensions, or the necessary file permissions are available.

Server parameters

• PHP: 8.1 minimum; 8.2 or newer recommended.
• MySQL: 5.7 minimum; 8.0 or newer recommended.
• MariaDB: 10.2 minimum; 10.6 or newer recommended.
• Storage: 50 MB for the application; 200 MB or more plus capacity for uploads and backups recommended.

PHP extensions

Required: pdo_mysql, mbstring, json, openssl, and zip.

Recommended: fileinfo for reliable upload MIME detection, intl for native locale formatting and Unicode normalization, and curl for web push and migration connectivity.

Optional: imap is required only when FoxDesk should receive email and turn it into tickets.

What you need to install

To install FoxDesk, you need:

1. A Domain or Subdomain: e.g., helpdesk.yourdomain.com
2. File Access: FTP, SSH, or a web file manager to upload the ZIP contents.
3. A Database: The ability to create a blank MySQL/MariaDB database and user credentials.
4. Writable Paths: PHP must be able to create config.php during installation and write to uploads/, storage/, and backups/.
5. Background Tasks: FoxDesk includes an authenticated-request fallback. System cron is recommended for predictable email intake, recurring tickets, and maintenance, but it is not mandatory on shared hosting.
6. Backups: A tested method for backing up and restoring the database, configuration, and uploaded files.